The Challenge
Customer communications were fragmented across multiple systems, requiring staff to manually trigger separate booking notifications for the same appointment.
The Approach
Developed an API layer that intercepted and consolidated multiple booking notifications into a single, comprehensive communication while maintaining existing system workflows.
The Outcome
Successfully unified the booking communication process, reducing operational complexity for healthcare administrators while providing clearer information to patients.
Consolidated duplicate booking communications into a single comprehensive email
Eliminated need for administrators to access multiple systems for booking notifications
Maintained existing workflow familiarity for healthcare staff
Improved patient experience through clearer, unified communications